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Governor convenes state's new Cabinet; goals outlined for realigned agencies

By Michael R. Wickline
Arkansas Democrat-Gazette

State government's reorganized agencies must demonstrate better service to customers, engage state employees in the transformation efforts, and effectively communicate successes to Arkansans and lawmakers, Gov. Asa Hutchinson said Monday.

"There is always going to be critics out there," the Republican governor said during his first Cabinet meeting under Act 910. The new law, which took effect July 1, reduced the number of agencies reporting to him from 42 to 15 and realigned more than 200 boards and commissions under the departments.

"There is always those that have a better idea. There is always those that are hoping that this will not work, so we can go back to the old way of doing things. I challenge you that we have to effectively communicate our successes and challenges in metrics as well," Hutchinson said.

"Our communication should be directly to Arkansans because they are the customers. They are the ones that ultimately decide that this is a success or we need to change things," Hutchinson said, after referring to Walmart Inc. founder Sam Walton's emphasis on putting the customer first. READ MORE.

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